Atlantic Ace Casino | Customer Support

Atlantic Ace Casino maintains dedicated support channels addressing player queries across account management, technical issues, and general enquiries. Assistance remains available around the clock through multiple contact methods.

support

Contact Methods

Several options exist for reaching support agents, each suited to different urgency levels and communication preferences.

Live Chat

Real-time messaging connects directly with support agents within seconds. The chat widget appears throughout the website, accessible from any page without navigating away. Average response times fall under two minutes during standard operating hours.

Availability: 24 hours daily, 7 days weekly

Email Support

Written correspondence suits complex enquiries requiring detailed explanations or documentation attachments. Expect responses within 24 hours, though most queries receive attention sooner.

Address: support@atlanticace-casino.net

FAQ Resources

Self-service documentation covers frequently encountered topics, enabling immediate resolution without agent involvement. Categories span:

Account registration and verification
Deposit and withdrawal procedures
Bonus terms and wagering requirements
Technical troubleshooting
Responsible gambling tools

Common Support Topics

Account Verification

Identity verification requirements comply with regulatory obligations preventing fraud and underage gambling. Acceptable documents include:

Document Type	Purpose	Format
Passport/ID Card	Identity confirmation	Clear photo/scan
Utility Bill	Address verification	Dated within 3 months
Bank Statement	Payment verification	Showing card/account
Card Photo	Payment ownership	Front and back

Verification typically completes within 24-48 hours following document submission.

Withdrawal Processing

Standard withdrawal timelines vary by payment method:

Method	Processing Time	Minimum
E-Wallets	0-24 hours	€20
Cards	3-5 business days	€50
Bank Transfer	3-7 business days	€100

First withdrawals require completed verification. Subsequent requests process faster once accounts reach trusted status.

Technical Issues

Browser-based gaming occasionally encounters technical hiccups. Basic troubleshooting resolves most problems:

Clear browser cache and cookies
Disable browser extensions temporarily
Try alternative browsers (Chrome, Firefox, Safari)
Check internet connection stability
Restart device if issues persist

Mobile users should ensure app permissions allow camera and microphone access for live casino functionality.

Responsible Gambling Support

Atlantic Ace Casino provides tools helping players maintain control over their gambling activities.

Self-Exclusion Options

Cooling-Off Period: 24 hours to 6 weeks
Self-Exclusion: 6 months to 5 years
Permanent Exclusion: Irreversible account closure

Deposit Limits

Configure daily, weekly, or monthly deposit caps preventing excessive spending. Limit decreases apply immediately while increases require 24-hour waiting periods.

Session Limits

Time-based reminders interrupt play at configured intervals. Players receive notifications showing session duration and net results.

External Support Resources

Problem gambling assistance extends beyond casino boundaries. Professional organisations provide confidential support:

GamCare
Helpline: 0808 8020 133
Website: gamcare.org.uk

Gamblers Anonymous
International meetings and support groups worldwide.

Problem Gambling Helpline
Email: help@gamcare.org.uk

Feedback Channels

Player feedback improves service quality. Suggestions, complaints, and compliments reach management through:

Support email with “Feedback” subject line
Live chat requests for escalation
Post-interaction surveys

VIP Support

Platinum and Diamond tier members receive priority queuing and dedicated account managers. Direct contact details bypass standard channels for immediate attention.